Privacy Policy

AIRPLUS RENEWABLES PRIVACY POLICY

Last updated: 30 April 2026

This Privacy Notice for AirPlus Renewables Ltd trading as AirPlus Renewables (“we”, “us” and “our”) explains how and why we may collect, store, use and share your personal information when you use our services (“Services”), including when you:

• Visit our website at https://airplusrenewables.com
• Contact us by email, telephone, contact form or any other communication method
• Request information about our business, products, technology, distributor opportunities, support or training
• Sign up for updates, promotions or other marketing communications
• Engage with us as a customer, distributor, supplier, contractor, applicant or other business contact
• Interact with us in connection with sales, marketing, events, support or other related services

If you have any questions or concerns about this Privacy Notice or how we handle your personal information, please contact us using the details at the end of this document.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you contact us, request information, enquire about our products or services, sign up for updates, complete a website form, express interest in becoming a distributor, request support or training, apply for a role, or otherwise communicate with us.

Depending on the nature of your interaction with us, the personal information we collect may include:

• Full name
• Company name
• Job title
• Email address
• Telephone number
• Postal address
• Details of your enquiry
• Product, distributor or project interest information
• Support or training related information
• Correspondence records
• Marketing preferences
• Recruitment information such as CVs, employment history, qualifications and references where relevant
• Any other information you choose to provide to us

Special category data

We do not intentionally collect special category data through our standard website or normal business enquiry process.

If special category data is ever provided to us or required for a specific lawful purpose, we will only process it where we have a valid legal basis and, where required, an additional lawful condition for doing so.

Information automatically collected

When you visit or use our website, we may automatically collect certain technical and usage information. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Referral source
• Date and time of visit
• Pages viewed
• Navigation activity
• Approximate location based on IP
• Cookie and analytics data

This information helps us understand website performance, maintain security and improve the user experience.

Google reCAPTCHA and related verification tools

Where website forms are protected by Google reCAPTCHA or similar verification tools, certain technical and behavioural data may be processed by those providers to help detect abuse, spam and automated misuse.

Information from third parties

Where relevant, we may receive limited personal information from third parties such as:

• Analytics providers
• Marketing or advertising platforms
• Professional advisers
• Public sources
• Recruitment intermediaries
• Business partners or referral sources
• Website service providers who help us receive or manage enquiries

2. How do we process your information?

We may process your personal information for the following purposes:

• To respond to enquiries and provide requested information
• To provide details about our products, technologies, solutions and services
• To assess distributor, support, training or partnership enquiries
• To manage customer, supplier and contractor relationships
• To send updates, promotions or marketing communications where permitted
• To operate, monitor and improve our website
• To analyse website usage and performance
• To maintain business records and financial records
• To process recruitment and employment related enquiries
• To prevent fraud, spam, unauthorised access, misuse or other unlawful activity
• To comply with legal, regulatory, tax, accounting and insurance obligations
• To establish, exercise or defend legal claims

3. What legal bases do we rely on to process your personal information?

We only process personal information where we have a lawful basis to do so.

The lawful bases we may rely on include:

3.1 Contract

We may process your personal information where this is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

3.2 Legitimate interests

We may process your personal information where this is reasonably necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This may include:

• Responding to business enquiries
• Managing and growing our business
• Improving our services and website
• Maintaining security
• Handling recruitment
• Protecting our legal position
• Managing distributor, support and training enquiries efficiently

3.3 Legal obligation

We may process your personal information where necessary to comply with legal or regulatory obligations, including obligations relating to tax, accounting, employment, data protection and law enforcement.

3.4 Consent

Where required, we may rely on consent. This may apply, for example, to certain marketing communications or non essential cookies. Where we rely on consent, you can withdraw it at any time.

4. When and with whom do we share your personal information?

We may share your personal information where reasonably necessary with:

• Website, IT and technical service providers
• Software, hosting, communications and cloud service providers
• Analytics and website performance providers
• Spam prevention, security and verification service providers such as reCAPTCHA where relevant
• Marketing and advertising service providers
• Distributors, partners, consultants or support providers where relevant to your enquiry
• Accountants, auditors, solicitors, insurers and other professional advisers
• Recruitment support providers where relevant
• Regulators, public authorities, courts, law enforcement or other third parties where required by law or necessary to protect our legal rights
• Prospective buyers, investors or successors in connection with a business sale, merger or restructure

We do not sell your personal information.

We require service providers and third parties acting on our behalf to handle personal information appropriately and only for permitted purposes.

5. Do we use cookies and other tracking technologies?

Yes. We may use cookies and similar tracking technologies to:

• Make the website function properly
• Remember preferences
• Understand how visitors use the site
• Analyse traffic and performance
• Improve the website and user experience
• Support our marketing activity where appropriate
• Help protect forms and website functionality from spam, abuse or automated misuse

Some cookies and technologies are strictly necessary for the website to operate. Others may be optional and subject to your preferences or consent where required.

We may use analytics and similar tools to understand how the website is used and how it performs.

You can usually control cookies through your browser settings and, where applicable, through any cookie preference tools made available on the site.

6. Do we transfer information internationally?

Some of our service providers may from time to time process personal information outside the United Kingdom.

This may include providers used for website infrastructure, software, analytics, communications, spam prevention, security verification and marketing services.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that suitable safeguards are in place and that your personal information continues to be protected in line with applicable data protection law.

7. How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Typical retention periods may include:

• General website enquiries: up to 12 months from the last meaningful contact
• Distributor, support or partnership enquiries not progressing: up to 18 months from the last meaningful contact
• Customer, supplier and service related records: up to 6 years from the end of the business relationship or contract
• Financial and transaction records: up to 6 years from the end of the relevant financial year, or longer where legally required
• Recruitment records for unsuccessful applicants: up to 6 months after the recruitment process closes unless longer retention is justified
• Marketing suppression records: retained in minimal form for as long as necessary to respect opt out preferences
• Website logs, security records and anti spam or verification records: retained for as long as reasonably necessary for fraud prevention, troubleshooting, website security and audit purposes

Where we no longer need personal information, we will delete, anonymise or securely dispose of it.

8. How do we keep your information safe?

We take the security of personal information seriously and use appropriate technical and organisational measures designed to protect it.

These measures may include:

• Restricted access controls
• Secure systems and passwords
• Software updates and security monitoring
• Secure hosting and infrastructure controls
• Data minimisation
• Staff awareness and internal access limitations
• Backup and recovery measures where appropriate
• Controlled access to enquiry and support data

No method of transmission over the internet or electronic storage is completely secure. However, we take reasonable steps to protect personal information and reduce the risk of unauthorised access, misuse, alteration or loss.

9. Do we collect information from children?

Our website and services are intended for adults and for business or commercial use. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will review the matter.

10. What are your privacy rights?

Depending on the circumstances and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request erasure of your personal information
• Request restriction of processing
• Object to certain processing
• Request transfer of your personal information where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office

If you would like to exercise any of these rights, please contact us using the details below.

11. How can you contact us about this notice?

If you have questions, concerns or privacy enquiries, you may contact us using the details below:

• Email: info@airplusrenewables.com
• Telephone: 0330 133 5878

12. How can you review, update or delete the data we collect from you?

To request access to, correction of, update to, restriction of, or deletion of your personal information, or to make any other privacy related request, please contact:

info@airplusrenewables.com

We may need to verify your identity before actioning certain requests.

13. Do we make updates to this notice?

Yes. We may update this Privacy Notice from time to time to reflect changes in law, regulation, our services, our business practices or our service providers.

When we update this Privacy Notice, we will revise the “Last updated” date at the top of this document.